How long does an order take to process?
Orders typically take 1-3 business days to process before shipping, unless otherwise communicated. Once you receive your tracking number please allow 24-48 business hours for USPS to update their tracking system. Please note, we are not responsible for shipping time frame handled by courier service. Statics show typically shipping can take 3-7 business days once out for delivery, depending on location and season.
How do I change or cancel my order?
Unfortunately, once the order transaction has completed, there is not an option to cancel. Our team works efficiently to process your order as soon as it is placed, and transaction of funds is confirmed. Once the transaction is processed, we are unable to edit, apply discounts, or cancel an order.
I have two coupon codes; can I combine them?
Coupon codes and/or promotions cannot be combined or applied to the same order. The system does not allow for multiple codes/discounts to be applied.
What happens if I forget to apply my coupon code?
Unfortunately, we are unable to manually apply a discount to an order once it’s placed and processed. However, the code can be applied to a future order provided it is still active.
Why isn’t my coupon code working?
Accuracy: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting (right click + ctrl v) the code into the Promo Code box just before checkout.
Expired Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. Majority of discount codes have an associated deadline date for use.
Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code.
Unique Codes: In the event you received a unique discount code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.
How do I track my package?
We do our best to keep our customers up to date on the status of their order. This includes, receipt of your order, shipping label printed and “drop off”/ delivery of your packets to the courier provider. Your tracking confirmation is sent via email (and/or text) as soon as your order ships. If you haven’t received any communication in a timely manner regarding your order, please follow this process in order:
- refresh your inbox
- check your spam folder, make sure our email address is saved to avoid this
- email our customer service account- email@example.com
Additionally, all orders are shipped via USPS unless otherwise specified.
I placed my order, why I haven’t received a confirmation email?
You should’ve received an order confirmation instantly after placing the order. If haven’t received an email confirmation, be sure to check your spam/junk folder.
I placed an order, but there hasn’t been any movement in the tracking?
Most orders leave our shipping warehouses within 48 business hours after the order is fulfilled (excluding Saturdays, Sundays, and holidays). In super rare instances, we may run out of popular items while processing your order. To avoid canceling your order, it will be held until the item is available and your order is fulfilled. If this is the case, our team will send you an email notifying you of the delay, as well as provide you with alternative to accommodate the inconvenience.
Why has my order been cancelled?
It is rare that your order will be cancelled. However, if you do receive notification of your order being cancelled, it may be one of the reasons below:
- The item(s) ordered are unavailable to ship and does not have an anticipated restock date
- Payment was rejected by the financial institution
- The billing and shipping addresses on your order does not match and you’ve either failed to provide verification or your documents for verification have not been approved
- Our anti-fraud indicator has detected possible fraud activity and suspended transaction.
How do I exchange or return an order?
We are more than happy to assist you and make sure you are pleased with your purchase. We provide exchanges for in store purchases only, within seven (7) days, with original tags attached and no sign of wear or damage not caused by manufacturer. Absolutely no payment refunds. Please note we cannot credit any grooming products, jewelry or swimwear for health and hygiene reasons. Shoes must be in original box and unworn. For consumers local to our boutique in Taylor, Michigan, we offer a pay online and pick up in store option. In the event the item is not to the customers ideal, we can cancel the transaction and issue an in store/ on line credit.
Our team inspects items prior to them being shipped out to our customers. In the event, if you receive an article that is damaged by manufacturer, we would consider issuing you a store credit for your purchase in exchange for the return of the item. To do so, the “Damaged Item” process and form that was received in your shipment must be followed and returned as indicated on the document.
Please be aware that costs related to returned items are to be paid by the customer. For customers local to our boutique, they are eligible to bring the item into the store for processing. Don't forget to obtain and keep your postage receipt in case your return gets lost on the way back to our location.
How are returns processed?
Upon receiving your returned item along with the mandatory process being followed, we will review and inspect the items for approval or disapproval of your return within 2-4 business days. After processing and approving your return, you will receive notification via email. After receiving notification, you’ll receive your accommodations for your return via email or mail, depending on method within 1-3 business days.
What if my card is declining?
Check the billing information you’re entering and be sure it matches what you have on file with your bank. Address, does it match the address for the billing location the card is attached to? If the funds have come out of your account and your order has not been completed, please contact your financial institution for assistance as they’ll be able to reverse the transaction as it has not been completed on our end.
Am I able to purchase my items on line and pick up in store?
***Update*** Currently our store location is closed for business, therefore we are not able to accommodate in store pick ups or shopping.
Online purchases with in store pick up is available. It is your responsibility to note in the comment section that you would like to have your item picked up. Once the order is placed, our team processing your package will contact you to confirm and arrange your pick-up date and time. If you do not indicate in the comment section at check out that you would like to pick up the item from our boutique in Taylor, Michigan, your items will be handled in the standard shipping manner, with associated shipping costs. Once we deem the item for shipment, it is not reversible and will be shipped to the address on file.
I saw a sale posted for in store, but I do not see it for that price on line, why?
Please note that in-store and online prices may vary based on systems being separate. It is possible for inventory to vary based on store collection and on line store. We do our best to note in promo what location/site the sale is applicable to.